Request Technical Support
Please include the order number for your Support & Update Subscription or per instance support when contacting us for technical assistance.
Our support team will need a complete description of your problem (with system information, detail on each step required to replicate the behavior, any error messages, and any data files) or questions in order to best service your technical support request.
Technical Support is provided to registered users with a support program by:
- Fax: +1-207-622-4656.
- Web Site: Please fill out the following support request form.
- IMPORTANT NOTE: Telephone support is available strictly on a call back basis.