Request Technical Support

Blue Marble Geographics will be closed in recognition of Labor Day on Monday, September 1st. Regular business hours will resume Tuesday, September 2nd at 8 am eastern U.S. time.
While you are waiting for our response, please be sure to look through our online Knowledge Base. Thank you!


Please include the order number for your Support & Update Subscription or per instance support when contacting us for technical assistance.

Our support team will need a complete description of your problem (with system information, detail on each step required to replicate the behavior, any error messages, and any data files) or questions in order to best service your technical support request.

Technical Support is provided to registered users with a support program by:

  • Please fill out the following support request form.
  • IMPORTANT NOTE: Telephone support is available strictly on a call back basis.

Contact Information

  • Fields in pale blue are required.
  • Fields in green are highly recommended, issues will get resolved faster with this information.
  • Please be sure to include a valid email address as this is how we will respond to your request.
 

Technical Information


File Attachment Information:
If you have supporting files totaling 30M or smaller in size, please zip them and email the zip file to geohelp@bluemarblegeo.com, or indicate in the 'Detailed Description' above that you would like to submit them via our FTP site in your request. We will respond with details about connecting to our FTP site.

 

Companies using Blue Marble's geospatial technology

Lockheed Martin
Raytheon
Accuweather
United Nations
Exxon
CDM Smith
NASA
National Geographic
Google
Harvard University