Career Opportunities

We are seeking a proactive, solution-oriented Technical Support Specialist with a robust GIS background to join our mission-driven support team. At the intersection of geospatial technology and customer success, you won’t just be answering tickets—you’ll be acting as a technical advocate for our users, ensuring they unlock the full potential of our spatial tools.

Reporting to the Success Manager, you will serve as a critical bridge between our users and our product. This role is designed for a GIS professional who thrives on deep-dive troubleshooting and delivering a premier support experience that mirrors the excellence of the technology itself.

What You Will Do

• Investigate and resolve customer technical issues across our portfolio of GIS and mapping software applications, delivering timely, accurate, and professional support
• Serve as a knowledgeable resource for prospective and current customers in mapping, GIS, government, and educational sectors
• Continuously test products and report issues to the QA team, contributing to software quality before and after release
• Gather and share customer feedback with relevant teams to drive product and service improvements
• Represent the company at conferences trade shows, and training events (domestic and occasional international travel)

What We Are Looking For

Required Qualifications

• Minimum one year of practical experience in a customer-facing or technical support environment (software or technology experience strongly preferred)
• Solid foundational knowledge of GIS, cartography, geography, geodesy, and related concepts and terminology
• Proficient with GIS software such as Global Mapper, ArcGIS, QGIS or comparable platforms
• Demonstrated ability to troubleshoot complex software and geospatial issues resourcefully and independently
• Experience configuring and troubleshooting Android and iOS mobile devices
• Excellent written and verbal communication skills — you can explain technical concepts clearly to non-technical audiences
• Strong sense of ownership: you follow through, take initiative, and do not wait to be told what to do next
• Adaptability and a positive attitude toward working in a fast-paced, evolving environment
• Genuine curiosity and commitment to continuous learning — staying on top of product updates and industry trends

Preferred Qualifications

• Bachelor’s degree or higher in Geography, Computer Science, GIS, Applied Environmental Sciences, or a related technical field
• Experience with GIS platforms such as ESRI ArcGIS, Global Mapper, Safe FME Desktop, AutoCAD, or MicroStation
• Familiarity with Avenza MAPublisher, Geographic Imager, or the Avenza Maps mobile app
• General IT skills across Windows, Mac, or Unix/Linux environments, including TCP/IP networking fundamentals
• Experience with Adobe Creative Suite, particularly Illustrator and Photoshop
• Knowledge of online data portals, WMS/WFS servers, and online mapping platforms such as Google Maps or Mapbox
• Experience with software product lifecycle and quality assurance processes
• Experience with ticketing systems (Zendesk, Jira Service Management, Salesforce Service Cloud, or similar)

Apply

Apply via email only to HR@bluemarblegeo.com with a cover letter, resume and writing sample.

No phone calls, apply via email only.

Benefits

Medical, Dental insurance available, 401K, vacation days, friendly casual hybrid work environment

Department: Support & Success   |   Reports to: Head of Support & Success   |   Location: Maine preferred

About the Role

The Sales Engineer is a GTM-focused technical resource within the Support & Success organization, not a break/fix support agent. You will own product demonstrations, support pre-sales deal cycles, guide customers through packaging decisions, and unlock upsell and expansion opportunities.

What You’ll Do

Product Demonstrations & Pre-Sales

• Own and deliver compelling, use-case-driven demos of Global Mapper and Avenza Maps, tailored to industry verticals including AEC, LiDAR/photogrammetry, field data collection, and enterprise GIS workflows
• Build and maintain a library of demo environments and scenario scripts that map product capabilities to specific customer personas: GIS analysts, survey technicians, UAV/drone operators, enterprise GIS managers, and field workers
• Partner with Account Executives on discovery calls, RFP responses, and technical evaluations, bringing the product to life in ways that clearly differentiate Blue Marble from Esri, QGIS, AutoCAD Map 3D, and other competitors
• Support proof-of-concept engagements for enterprise and mid-market prospects, particularly those evaluating our premium offerings.

Customer Migration & Expansion

• Guide perpetual license customers through the transition to subscription using the Gives/Gets rollout framework.
• Drive upsell conversations by helping customers recognize the value of premium modules and features, aligning them with the right subscription tier.

GTM & Cross-Functional Collaboration

• Act as the connective tissue between Product, Sales, Marketing, and Customer Success, ensuring the field is equipped to communicate packaging value to the right buyer
• Feed customer and prospect insights back to Product Management and Marketing; contribute to pricing page design, messaging, and lead conversion optimization

Who You Are

Required

• Relevant background in Sales Engineering, Solutions Consulting, or Pre-Sales, ideally in geospatial, data, or technical SaaS
• Proven ability to deliver clear, compelling product demos that resonate for both technical and non-technical audiences
• Strong written and verbal communication skills; comfortable presenting to enterprise stakeholders across procurement, IT, and end-user roles and ability to travel 50% of the time.

Preferred

• Background in GIS, remote sensing, surveying, LiDAR, or a related geospatial discipline
• Familiarity with core buyer verticals: AEC, government, natural resources, utilities, or defense
• Competitive knowledge of Esri ArcGIS, QGIS, AutoCAD Map 3D, or similar platforms

Apply

Apply via email only to HR@bluemarblegeo.com with a cover letter, resume and writing sample.

No phone calls, apply via email only.

Benefits

Medical, Dental insurance available, 401K, vacation days, friendly casual hybrid work environment

We are seeking a Senior Content Strategist to build and execute a modern content strategy that strengthens brand authority while directly supporting pipeline growth and revenue outcomes. 

This role requires a blend of GIS domain knowledge and growth oriented content expertise. The ideal candidate can translate complex geospatial concepts into compelling content that drives discovery, engagement, and conversion across the full marketing funnel.

Reporting to the VP of Marketing, this role will define the strategy and execute it directly, with the opportunity to evolve into leading a broader content function over time. 

Responsibilities

Content Strategy and Editorial Leadership

• Define and own Blue Marble’s content strategy, editorial direction, roadmap, and distribution, aligned to our positioning in the market and growth and expansion priorities 
• Define vertical based editorial themes and build a consistent narrative across blog, webinars, website, product education, and thought leadership that reinforces positioning in the geospatial market
• Build a scalable content engine that supports awareness, education, and full-funnel conversion 

Content Creation and Execution

• Own content creation end to end, producing high quality articles, guides, case studies, product education, and research driven pieces that educate the market and drive engagement and conversion 
• Translate complex GIS workflows and technical capabilities into clear, compelling narratives 
• Own social media presence across key platforms, establishing a consistent voice and using social as a core distribution and engagement channel 

SEO and Growth Impact

• Identify keyword opportunities and build SEO and AI driven content that captures high intent demand and drives qualified acquisition 
• Leverage content to improve conversion across the funnel from discovery to trial, demo, and purchase
• Measure performance and optimize content based on engagement and conversion data

Cross Functional Collaboration

• Partner closely with product, sales, and technical teams to capture expertise, real world use cases, and customer stories 
• Support sales enablement through customer stories, industry insights, and product education that help prospects understand real world applications and value
• Partner on campaigns, webinars, and digital initiatives to ensure content drives engagement and performance 

Qualifications

• 5+ years of experience in content marketing, editorial, or related roles
• Experience in GIS, geospatial, mapping, spatial analytics, or similar technical industries 
• Strong ability to translate technical concepts into clear, engaging narratives
• Demonstrated experience building and executing SEO driven content strategies
• Experience using content to drive acquisition, engagement, and conversion across the full marketing funnel
• Excellent writing, editing, and storytelling skills
• Experience building content programs, including social, from early stage or transformation environments

To Apply

Apply via email only to HR@bluemarblegeo.com with a cover letter, resume and writing sample.

No phone calls, apply via email only.

Benefits

Medical, Dental insurance available, 401K, vacation days, friendly casual work environment