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Blue Marble Geographics Software Support Submit a Question

Please include the order number for your Support & Update Subscription or per instance support when contacting us for technical assistance.

Our support team will need a complete description of your problem (with system information, detail on each step required to replicate the behavior, any error messages, and any data files) or questions in order to best service your technical support request.

Technical Support is provided to registered users with a support program by:

  • Fax: +1-207-622-4656.
  • Web Site: Please fill out the following support request form.
  • IMPORTANT NOTE: Telephone support is available strictly on a call back basis.

Contact Information
  • Fields in yellow are required.
  • Fields in green are highly recommended, issues will get resolved faster with this information.
  • Please be sure to include a valid email address as this is how we will respond to your request.
Order # for ASUS or PPI Support:
Name:
Company:
Email:
Phone:
Fax:

Technical Information
Product:
Version #:
Operating System:
OS Service Pack Level:
Issue Category:

Detailed Description:
Detailed description of the question or problem (steps to replicate, error messages, etc.):
File Attachment Information:
If you would like to send us a file in reference to this request, please ftp the file to our public ftp site and reference the file name in the Detailed Description box above. For information on how to access our ftp server please click here For any questions, comments, explanations please send an email message to info@bluemarblegeo.com.
 
 
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