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Please include the order number for your Support & Update Subscription or per instance support when contacting us for technical assistance.

Our support team will need a complete description of your problem (with system information, detail on each step required to replicate the behavior, any error messages, and any data files) or questions in order to best service your technical support request.

Technical Support is provided to registered users with a support program by:

  • Fax: +1-207-622-4656.
  • Web Site: Please fill out the following support request form.
  • IMPORTANT NOTE: Telephone support is available strictly on a call back basis.

Contact Information

  • Fields in pale blue are required.
  • Fields in green are highly recommended, issues will get resolved faster with this information.
  • Please be sure to include a valid email address as this is how we will respond to your request.

Technical Information

File Attachment Information:
If you have supporting files totaling 30M or smaller in size, please zip them and email the zip file to, or indicate in the 'Detailed Description' above that you would like to submit them via our FTP site in your request. We will respond with details about connecting to our FTP site.


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