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Support Policy

Blue Marble Legacy Version and Authorization Policy

Blue Marble software offers a variety of license types: single-user node locked, single-user floating, USB dongle, network, and site license options, including our Enterprise License Agreement (ELA) which is designed to allow large organizations to save money over time with site licensing. Blue Marble will only activate the software license on new purchases within the same version or within one year of purchase. Customers with older purchases that require authorization to register and license the software may need to contact us directly. The re-authorization of software licenses under an ELA is dictated by the specific terms of that agreement. All other licenses are subject to the following policy:


Global Mapper (Perpetual)

The specific version of Global Mapper you license from Blue Marble may be used indefinitely as the license file delivered is perpetual. Once the license file has been delivered to activate the software on the target machine, there are restrictions on the frequency with which you may move the software to additional machines. For licenses purchased prior to August 1, 2017 the first year after purchase, upgrade, or renewal of maintenance and support, this perpetual license entitles the customer to download all released minor versions within that version (specifically version 18) of the software and to receive technical support on version 18. After one year has passed since the last purchase, upgrade, or renewal of maintenance and support, the license may be upgraded by purchasing maintenance and support. Formerly customers would purchase an upgrade. Please contact our sales team for more information on the latest upgrade and maintenance and support renewal rates.

Maintenance and Support (M&S)

Starting August 1, 2017, the purchase of Global Mapper includes one year of M&S and will start on the agreed renewal date, which may be your purchase date or invoice date. Check your invoice or ask your Blue Marble representative if you are unsure. If M&S is not renewed and is allowed to lapse but is purchased at a later date, M&S will be retroactive to the original renewal date. M&S includes all version releases to the software within that time period and includes technical and licensing support. This will allow you to maintain a current version of Global Mapper. Enrollment in M&S is not intended as a substitute for formal training on the use of the software. Once M&S lapses you are no longer entitled to the benefits of M&S. For information on our Training program, please visit our Training page.

Example

If you purchased a Global Mapper license on August 1st, 2017, you will be entitled to receive technical support, licensing support, and all version upgrades for Global Mapper until August 1st, 2018. All delivered licenses are perpetual and M&S renewal is optional but strongly encouraged.

Single User (Node-Locked) License

If the Global Mapper software is version 13.x or older, Blue Marble will not re-authorize the license under any circumstances. This policy is in place due to piracy and licensing vulnerabilities with licenses on those versions. There are no exceptions to this policy.

If the single user license is version 14.x to 17.x, the user can de-authorize and re-authorize the license directly using the license manager, without having to contact Blue Marble. Installation files for legacy versions are not available for distribution. Users are permitted to re-authorize the single-user, node-locked license to a different machine up to two times per year.

If the single user license is version 18.x or higher, the user can de-authorize and re-authorize the license directly using the license manager, without having to contact Blue Marble. Users are permitted to re-authorize the single-user, node-locked license to a different machine up to two times per year.

Any additional re-authorizations require the user to contact sales or technical support. If your licensed version is not the current version we do not provide technical support for this process. Please be sure that a removal code (using the license removal tool found in the license manager), can be generated to verify a license has actually been de-authorized. This is required for all license moves.

Single user (node-locked) licenses are not meant to be moved from machine to machine, if you need to move your license frequently, Blue Marble offers USB dongle, single-user floating, or network licenses for that purpose.

Network License

Network licenses require manual re-authorization assistance, therefore any license moves require the user to contact sales or technical support. If your licensed version is not the current release version, we do not provide technical support for this process. Please be sure that a removal code (using the license removal tool found in the license manager), can be generated to verify a license has actually been de-authorized. This is required for all legacy license moves (14.x or higher).

Single User Floating License

A "Single User Floating License" is a portable license that may be transferred to any one workstation that is running the Software in "Evaluation Mode". It may not be used concurrently or simultaneously between two workstations. The end-user must check-out and check-in the license via the license manager interface in the software. The end-user must remove and release the license file via the license manager interface in the software before authorizing a new workstation (PC).


Geographic Calculator (Perpetual)

The specific version of Geographic Calculator you license from Blue Marble may be used indefinitely as the license file delivered is perpetual. Once the license file has been delivered to activate the software on the target machine, there are restrictions on the frequency in which you may move the software to additional machines. For the first year after purchase, upgrade, or renewal of maintenance and support, this perpetual license entitles the customer to download all released versions of the software and to receive technical support within the first year after purchase. After one year has passed since the last purchase, upgrade, or renewal of maintenance and support, the license may be upgraded by purchasing maintenance and support. Please contact our sales team for more information on the latest upgrade rates.

Single User (Node-Locked) License

The user can de-authorize and re-authorize the license directly using the license manager, without having to contact Blue Marble. Users are permitted to re-authorize the single-user, node-locked license to a different machine up to two times per year. Any additional re-authorizations require the user to contact sales or technical support. If your licensed version is not the current release version we do not provide technical support for this process. Please be sure that a removal code (using the license removal tool found in the license manager), can be generated to verify a license has actually been de-authorized. This is required for all legacy license moves.

Network License

Network licenses require manual re-authorization assistance, therefore any license moves require the user to contact sales or technical support.

Single User Floating License

A "Single User Floating License" is a portable license that may be transferred to any one workstation that is running the Software in "Evaluation Mode". It may not be used concurrently or simultaneously between two workstations. The end-user must check-out and check-in the license via the license manager interface in the software. The end-user must remove and release the license file via the license manager interface in the software before authorizing a new workstation (PC).


Geographic Calculator (Term)

The specific version of Geographic Calculator you license from Blue Marble is a term subscription and may be used for one calendar year, calculated from the day your purchase a license. Once the license file has been delivered to activate the software on the target machine, there are restrictions on the frequency in which you may move the software to additional machines. All software updates (including major software version releases) are provided and software users may receive technical support. After one year has passed since the initial purchase, the subscription may be re-newed. Renewal invoices will automatically be sent to your organization one month prior to your annual renewal date. Please contact our sales team for any information on the latest renewal rates.

Single User (Node-Locked) License

The user can de-authorize and re-authorize the license directly using the license manager, without having to contact Blue Marble. Users are permitted to re-authorize the single-user, node-locked license to a different machine up to two times per year.

Any additional re-authorizations require the user to contact sales or technical support. If your licensed version is not the current release version we do not provide technical support for this process. Please be sure that a removal code (using the license removal tool found in the license manager), can be generated to verify a license has actually been de-authorized. This is required for all legacy license moves.

Network License

Network licenses require manual re-authorization assistance, therefore any license moves require the user to contact sales or technical support.

Single User Floating License

A "Single User Floating License" is a portable license that may be transferred to any one workstation that is running the Software in "Evaluation Mode". It may not be used concurrently or simultaneously between two workstations. The end-user must check-out and check-in the license via the license manager interface in the software. The end-user must remove and release the license file via the license manager interface in the software before authorizing a new workstation (PC).


Legacy Version Download Policy

Blue Marble Geographics is dedicated to customer service and to providing reliable low cost GIS solutions. Unfortunately, due to piracy, volume, and technical reasons we can no longer provide legacy versions for download from our website. We highly encourage you to use the latest versions of our software when at all possible. Staying current provides us the opportunity to offer the highest level of software support and service, ensuring that you receive the most current fixes, enhancements and technology.


Dongle Replacement Policy

Blue Marble Geographics is not liable for, and does not provide refunds for damages or losses of any kind whatsoever resulting from the loss of, or damage to, the USB dongle key. If after receiving the dongle, it is physically damaged to the point of being non-functional, contact us for support to verify that the dongle is, in fact, broken. If it is determined that the dongle is broken, we will provide you with a temporary single user, node-locked license while completing the investigation. You will need to return the dongle to Blue Marble at your expense. We will complete testing to verify that it is broken; a replacement dongle can be purchased for the cost of the physical dongle hardware, plus the cost of shipping to you.


Refund Policy

Blue Marble does not provide refunds after the sale has been completed. We do provide store credit in some extreme situations, excluding the following circumstances:

  • The shipment was not received in a timely manner due to customs or address barriers.
  • The customer mistakenly placed the order for the wrong license type.
  • Theft of USB dongle key.
  • The software does not perform a specific feature that is not described in our marketing material or technical documentation.
  • After purchase, the software is deemed by the end-user to be too difficult to use.


Blue Marble wants you to be successful with your purchase. The goal of these rules is to clarify some policies that are in place to be fair and consistent to all of our customers.

Thank you for being a loyal Blue Marble customer. Please feel free to contact us for more information any time.

 

Last updated July 31, 2017. Terms are subject to change without notice.