Blue Marble Geographics Maintenance and Support Plan

Blue Marble Geographics offers a Maintenance and Support (M&S) service plan for its software products. The Maintenance and Support plan is renewed annually, and it is a separate charge from the software license.

How does the Maintenance & Support plan work?

The Maintenance and Support (M&S) plan is a cost-effective way to keep your perpetual license up to date. All new perpetual license purchases include one full year of Maintenance and Support. The support term begins on the date payment is made on your original purchase.

With a current M&S plan, you have direct access to our technical and licensing helpdesks for assistance with any questions you may have. You’ll also receive all version upgrades and maintenance updates released during your active support term (new releases typically occur twice per year).

Note: The Maintenance & Support plan applies only to perpetual licenses. Subscription-based licenses include all updates and support as part of the active subscription term and will not require a separate M&S plan. 

Why do I need a Maintenance & Support plan?

In order to obtain continual access to the latest version, it is critical to keep your M&S plan current. It is similar to a product warranty. While the hope is nothing will ever go wrong, we understand that unexpected technical issues can occur, such as hardware crashes, theft, or machine ID changes. With a current M&S plan, our teams will be able to assist you with simple troubleshooting, moving your license, and license recovery from system failures.*

Blue Marble strongly encourages you to keep your M&S plan current so we can support your use of the software. The M&S plan offers more than just access to the latest version; it provides ongoing software support and service. 

How do I renew my Maintenance & Support plan?

As you approach the end of your twelve-month M&S contract period, you will be contacted via email with an option to renew your support. You can easily renew online, or request a formal quote from our licensing team: orders@bluemarblegeo.com. To learn more about renewal costs, please visit our website.

If you let your M&S plan lapse and decide to renew at a later date, the agreement will be retroactive to the original renewal date, beginning one year after the original purchase.

*Note:  USB dongle license replacement is not part of M&S.  If a USB dongle is lost or broken, you must purchase a replacement.  Contact us for details.