Our goal is to provide you with the best technical support possible. To submit a support request form, please click here. You must be enrolled with an Annual Support & Update Subscription or purchase 'per instance' support in order to receive technical support. Please include the order number for your Annual Support & Update Subscription or per instance support when contacting us for technical assistance.
Please be as complete as possible in your support requests; incomplete information will only delay the support process. Typical information needed by the support team includes:
Type of data you are working with
Coordinate Systems being used for input and output
Datums being used for input and output
Linear Units (if using a Projected or Cartesian system)
Datum Transformation being used (if applicable)
Error messages encountered (if applicable)
The Geographic Calculator is user-data driven. Each support issue is unique to that problem. The information in the support request form is essential to solve each support request.